Service Integration and Management (SIAM)
The Problem we solve
Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services. This maybe for IT or business services. In a digitally transformed organisation, where the line between business and technology is rapidly blurring. The IT department is met with the challenge of seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements.
At System Pioneers we are able to assist organisations with the complex process of developing a strategy and an integrated tools approach to solve this problem.
Generally the solutions available approach the problem from two angels.
- Unified Portal experiences
- Case exchange technologies
When we work with our customers we identify how you would like to work.
We take a common sense approach.
Customer Request Portal for Self Service ticketing
Consider using your existing Service management tool to provide a customer request catalogue be it BMC Remedy or ServiceNow or invest in more advanced solutions like BMC MyIT or HP Propel.
Case Exchange technologies
A number of solutions exist, at System Pioneers we will work with you to establish the appropriate approach for you, be it a simple email exchange, Web services or a more managed approach using a Enterprise iPaaS solution like Jitterbit.