Enterprise Service Management Tools Design & Architecture
The Problem we solve
Most organisations implement processes from ITILv2 and think that the job is done...
For example they implement a Service Desk function and a Self Service Catalogue, as well as workflows for Request fulfillment, Incident management and Change management.
The Service Desk tool/ "System of record" is only one component of a greater body of work. At System Pioneers we do specialise in implementing and providing vendor guidance for a number of these tools however, this isn't the end of the problem.
To enable your organisation for digital transformation, your organisation requires more than the workflows found in service desk tools. System Pioneers can assist you in developing a complete architecture to incorporate not only the "System of record" but to also include IT Operations management and IT Asset management as well as Business service management for non IT services.