Service Measurement & Reporting
The problem we solve
Service measurement and service reporting seem like small processes yet are often neglected or left to the end of implementations.
Many manager find the design of service measures and service reporting to be complex and hard to explain.
Many IT quality frameworks are based on Demings - Plan, do, check, act.
At System Pioneers we can help an organisation, big or small devise a series of measures that are designed for each IT management persona - CIO, IT Operations manager, Support leaders and Service desk manager.
This is done by keeping the objectives in mind.
The objective of service measurement is to identify and collect information that identifies and quantifies service value-add and contribution to organisation goals as well as indicators of service risks, issues, and improvement opportunities enabling informed governance and planned action.
The objective of service reporting is to analyse and deliver service measurement information to stakeholders, governors, and decision makers in a form than enables action.